The effects of procurement processes on service delivery: a case of Chinhoyi Provincial Hospital

Abstract

Service delivery is a construct that is generally hypothesized to be governed by procurement policy, procurement planning and sustainable procurement practices, in both the private and public sectors. To establish whether this is the case for Chinhoyi Provincial Hospital, data on all these four latent variables was collected using two questionnaires. Respondents for the service delivery questionnaire were patients while hospital employees completed the one on the independent constructs. To assess the relationship between service delivery and each of the other three constructs, structural equation modelling was run in SPSS-AMOS version 23. The results from AMOS showed that at Chinhoyi Provincial Hospital, all the three constructs have no significant effect on service delivery. The findings also show that it is only the relationship between procurement planning and sustainable procurement practices that is significant. These findings imply that Chinhoyi Provincial Hospital must realign its procurement policy, procurement planning and sustainable procurement practices so as to improve the delivery of services.