Abstract:
Service delivery is a construct that is generally hypothesized to be governed by procurement
policy, procurement planning and sustainable procurement practices, in both the private and public
sectors. To establish whether this is the case for Chinhoyi Provincial Hospital, data on all these
four latent variables was collected using two questionnaires. Respondents for the service delivery
questionnaire were patients while hospital employees completed the one on the independent
constructs. To assess the relationship between service delivery and each of the other three
constructs, structural equation modelling was run in SPSS-AMOS version 23. The results from
AMOS showed that at Chinhoyi Provincial Hospital, all the three constructs have no significant
effect on service delivery. The findings also show that it is only the relationship between
procurement planning and sustainable procurement practices that is significant. These findings
imply that Chinhoyi Provincial Hospital must realign its procurement policy, procurement
planning and sustainable procurement practices so as to improve the delivery of services.
