An Assessment of the Impact of Work-Life Balance on Employee Performance in the Zimbabwean Banking Industry (ZBI)

Abstract

The study sought to investigate the impact of work-life balance on employee performance in the Zimbabwean Banking Industry. The study assessed how four identified dimensions of work-life balance namely; flexible working hours, leave entitlement, technology-oriented work systems and job sharing programs affect employee performance. The research hypotheses were tested through multiple linear regression analysis. The questionnaire was the main data collection instrument employed to gather primary data for statistical analysis. The research instrument was established to be valid and reliable through use of Cronbach’s Alpha to test for internal consistence.367 questionnaires were distributed to respondents. The study found statistically significant evidence to support all the four hypotheses of the study. The study established that flexible working hours, leave entitlement, technology-oriented work systems and job sharing programmes have positive impacts on employee performance. It was recommended that banks should prioritize programs and practices that are aimed at making the working hours of employees more flexible. There should be a focus by banks on ensuring that employees share job responsibilities in a way that brings balance to both their work and life commitments. The study also recommended banking institutions to implement effective job sharing programs that strike a balance between improving employee performance and sustaining corporate profitability.