Employee Involvement in Change Management in Organisations: A Case of the Zimbabwe Electricity Transmission and Distribution Company (ZETDC)

Abstract

This study explored the involvement of employees in change management. Specifically, the study sought to analyse change initiatives at the Zimbabwe Electricity Transmission and distribution Company (ZETDC) by assessing the levels of employee involvement during initiation, planning, implementation, monitoring and evaluation stages. A case study design and mixed research approach were employed. The study was thus both quantitative and qualitative. Questionnaires and interviews were used as tools for collecting data from respondents. Descriptive statistics were used to identify the change initiatives and levels of employee involvement in the same. Chi Square Tests were used to analyse the levels of employee involvement and the factors influencing the involvement. Results revealed that ZETDC has undergone several change initiatives, but minimal employee involvement in change related decision-making was apparent. Employee qualifications, work experience, skills and years of service influenced employees’ desire to be involved in change management at ZETDC. The study recommended creation of a shared vision to promote unity and understanding throughout the change process. Ensuring employee engagement, timely access to information, regular feedback, continuous training and development of employees at all levels, promotion of teamwork amongst employees, making use of incentives and ensuring adequate resource provision were some of the recommendations from the study. It was further recommended that managerial employees should empower subordinates by involving them in decision making.