Hoteliers’ Perceptions of the Impacts of Green Tourism on Hotel Operating Costs in Zimbabwe: The Case of Selected Harare Hotels

Abstract

The purpose of the study was to determine the possible relationship of green hospitality and operating costs in Zimbabwe’s hotels. To achieve this, it looked at practices in hotels and their effect on operating costs and also on the awareness levels of the employees on the subject. The study showed that there is both a negative and positive relationship between green hospitality and operating costs as perceived by the hotel employees. The findings also revealed that employee awareness is important in the discussion of green tourism as a measure of controlling costs as they (employees) are the key drivers of the green revolution.