An exploration of strategies to restore morale in non-academic staff in the higher education sector: A case of Chinhoyi University of Technology

Abstract

The study sought to explore strategies to restore morale in non-academic staff in the higher education sector with specific reference to Chinhoyi University of Technology. In February and March 2021, the study was conducted using a qualitative research approach and a case study research design. The data gathering tools used were an in-depth interview guide and document review, with a sample size of twenty (20) participants. The absence of upward mobility and management's inconsistent approach were determined to be the main reasons of employee demoralization in the study. Wage differentials negatively affected many employees in the organisation and morale was low, it results in a lack of job satisfaction, less employee engagement and causes labour turnover. Some strategies to restore morale among non-academic staff employees were suggested. They include employee recognition programmes and transparent job evaluations to reduce wage inequalities. The recommendations were that university authorities in liaison with the parent ministry of higher and tertiary education should carry out fair and transparent job evaluations such that the grading system for employees is not tilted to one side. Conditions of service for employees should be negotiated unlike just imposing as evidenced by documentary evidence.