The role of self-service technology and graduates’ perceived job performance in assessing university service quality

dc.contributor.author	Chikazhe, Lovemore
dc.contributor.author	Bhebhe, Thomas
dc.contributor.author	Nyagadza, Brighton
dc.contributor.author	Munyanyi, Edmore
dc.contributor.author	Singizi, Tricia
dc.date.accessioned	2023-05-11T13:11:05Z
dc.date.available	2023-05-11T13:11:05Z
dc.date.issued	22-09-25
dc.identifier.citation	Chikazhe, L., Bhebhe, T., Nyagadza, B., Munyanyi, E., & Singizi, T. (2023). The role of self-service technology and graduates’ perceived job performance in assessing university service quality. Quality Assurance in Education, 31(2), 263-280.	en_US
dc.identifier.issn	0968-4883
dc.identifier.uri	https://ir.cut.ac.zw:8080/xmlui/handle/123456789/244
dc.description.abstract	This paper aims to investigate how graduates’ perceptions of self-service technology and perceived job performance can be used to assess university service quality. Also, this study examines the mediating role of perceived job performance on the effect of university service quality on graduates’ satisfaction and loyalty.	en_US
dc.language.iso	en	en_US
dc.publisher	Emerald Publishing Limited	en_US
dc.subject	Graduates’ satisfaction	en_US
dc.subject	Graduates’ loyalty	en_US
dc.subject	Graduates’ perceived job performance	en_US
dc.subject	Self-service technology	en_US
dc.subject	Service quality	en_US
dc.subject	Zimbabwe	en_US
dc.title	The role of self-service technology and graduates’ perceived job performance in assessing university service quality	en_US
dc.type	Article	en_US